Privacy Policy

Last Updated: 16 August 2025

This Privacy Policy ("Policy") explains how RealSwipe ("RealSwipe", "we", "us", or "our") collects, uses, stores, discloses, and protects your personal information when you use the RealSwipe mobile application, website, or any associated services (collectively, the "Service").

RealSwipe is committed to safeguarding your privacy and ensuring compliance with applicable privacy laws and regulations, including the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and where applicable, the EU/UK General Data Protection Regulation (GDPR).

By accessing or using the Service, you agree to the terms of this Policy. If you do not agree, please do not use the Service.

1. Scope and Applicability

  • This Policy applies to all individuals who use or interact with the RealSwipe platform globally, including users accessing the Service through our website, mobile application, or third-party integrations. It also applies to any personal data collected through:
  • Account registration and profile creation;
  • User interactions and communication features;
  • Device and location data;
  • Customer support and feedback mechanisms.

2. Information We Collect

2.1 Information Provided Directly by You

  • Personal Identification Details: Full name, email address, phone number, date of birth, gender, and sexual orientation.
  • Profile Data: Photos, height, interests, prompt responses, connecting preferences, and other optional content you choose to include.
  • Authentication Credentials: Login credentials via Apple ID or Google Account (used strictly for identity verification).
  • User Communications: Messages exchanged with other users and communications with RealSwipe support.

2.2 Information Collected Automatically

  • Device Information: Device type, operating system, language, app version, time zone, and unique device identifiers.
  • Log Data: Usage history, access times, interactions, pages viewed, and crash diagnostics.
  • Geolocation Data: With your explicit consent, we collect location data to provide localized and relevant social discovery services.
  • Cookies and Analytics: We use cookies, pixels, SDKs, and third-party analytics tools (e.g., Firebase, Google Analytics) to understand user behavior and improve the Service.

3. Purposes for Collecting Personal Information

  • To establish, manage, and maintain your RealSwipe account;
  • To enable core functionalities such as event check-ins, attendee discovery, messaging, and profile visibility;
  • To personalize content, suggestions, and user experience based on preferences and behavior;
  • To provide technical support and respond to user queries and requests;
  • To monitor and improve the quality, security, and functionality of the Service;
  • To detect, prevent, and address fraud, abuse, and breaches of our Terms of Use;
  • To enforce our legal agreements and comply with applicable laws and regulations;
  • To communicate with you regarding updates, promotions, account matters, or policy changes.

4. Legal Basis for Processing (Applicable to EU/UK Users)

  • Consent: For location access, marketing communications, and cookies where applicable.
  • Contractual Necessity: To provide the Service under our Terms of Use.
  • Legitimate Interests: To ensure network and information security, personalize content, and prevent fraud.
  • Compliance with Legal Obligations: Where processing is necessary to comply with applicable law.

5. Data Sharing and Disclosure

  • 5.1 With Other Users: Your profile data is visible to other users based on your privacy settings and app functionality.
  • 5.2 With Service Providers: We engage trusted third-party providers to assist with hosting, data processing, analytics, payment services, security monitoring, and customer support.
  • 5.3 Legal and Regulatory Obligations: We may disclose data to comply with subpoenas, legal processes, or to protect rights and safety.
  • 5.4 Business Transfers: If RealSwipe is involved in a merger or acquisition, your personal data may be transferred.
  • We do not sell, rent, or lease your personal information to third parties for marketing purposes.

6. International Data Transfers

  • Standard Contractual Clauses approved by the European Commission;
  • Data processing agreements with third-party vendors;
  • Strict access controls and encryption standards.

7. Data Retention

  • We retain your information while your account is active or as required by law.
  • When your account is deleted, your personal data will be removed unless retention is legally required.

8. Your Rights and Controls

  • Access, correction, deletion, restriction, objection, portability
  • Right of Privacy as per Australian Rules: You have the right to know what personal information is held about you, to access that information, and to have it corrected if it is inaccurate, out-of-date, incomplete, or misleading.
  • Contact: hey@realswipe.com.au

9. Security Measures

  • TLS encryption for data in transit
  • Role-based access controls
  • Secure storage and regular vulnerability testing
  • Internal security training and protocols

However, no system is 100% secure. Users are responsible for safeguarding their credentials.

10. Children's Privacy

No data knowingly collected from individuals under 18. If discovered, it will be deleted and the account terminated.

11. Updates to This Policy

This Policy may be updated. Continued use of the Service after changes constitutes agreement.

12. Contact Information

RealSwipe
Email: hey@realswipe.com.au
Location: New South Wales, Australia

By using RealSwipe, you confirm that you have read, understood, and agreed to the terms outlined in this Privacy Policy.